Terms and Conditions of Purchase – Friway AB

Welcome to the Friway online store! Here you’ll find our terms and conditions for individual customers—designed to help you, our customer, feel secure and well-informed. We believe in simplicity, clarity, and thoughtfulness in everything we do.

Personal Information

Friway processes your personal information in accordance with Friway's Privacy Policy (link).

Products and Prices

All our prices are listed in Swedish kronor (SEK) and include value-added tax (VAT). We do our very best to ensure that product descriptions, images, and information are as clear and accurate as possible. However, should an error occur—such as an incorrect price or description—we reserve the right to correct the information retroactively. We also reserve the right to sell out and make any changes to our product lineup.

Payment

Payment in our online store is processed through our partner, Klarna Bank AB (publ) (556737-0431, Sveavägen 46, 111 34 Stockholm) (“Klarna”). Through Klarna, you are offered the following payment options: credit card, invoice, installment plan, and direct payment through your bank. We do not charge any additional fees for any of these payment options. Klarna may charge fees for these payment options, but will specify this at the time of purchase if applicable.

For card payments, we accept the following credit cards: Mastercard and Visa.

When paying by invoice or in installments, you’ll need to provide certain information about yourself that Klarna uses to verify your identity. The information you need to provide for verification may vary depending on the purchase and the customer. By providing this information at checkout, you also agree to Klarna’s terms and conditions.

When paying by invoice or in installments, Klarna performs a credit check, but this does not affect your credit score and is not visible to others who request a credit check, such as banks. Once you have been identified, Klarna will show you which options are available to you. For invoice payments, the payment term is 14 days. You can find more information and the full terms and conditions for invoice and installment payments via Klarna here.

Ordering and Delivery

Once you've placed your order, you'll receive a confirmation email. We'll process your order as soon as possible, and your items are usually shipped within 1–2 business days. Delivery typically takes 2–5 business days, depending on where in the country you live.

For orders over 1,000 kronor, we cover the shipping costs. For orders under this amount, a shipping fee will be added, which will be displayed at checkout before you complete your purchase. We ship our packages through reliable delivery partners.

Friway offers the following shipping options:

PostNord Parcel Letter – To Your Mailbox
The package will be delivered to your mailbox during the day. We reserve the right to make exceptions due to weather conditions that make delivery to a mailbox difficult. We also reserve the right to make exceptions based on the dimensions of mailboxes, mail slots, security boxes, and building mailboxes. If the package does not fit in your mailbox, it will be delivered to your nearest PostNord agent, and you will be notified via the PostNord App and via text message or email.

PostNord MyPack Collect – Pick up at a service point
The package is delivered to a PostNord service point. You will be notified via the PostNord app and via text message/email.
* SATURDAY DELIVERY to service points. PostNord delivers to service points Mon–Fri nationwide. In Stockholm, Gothenburg, and Malmö, PostNord also delivers to service points on Saturdays.

PostNord MyPack Home – Home Delivery
You’ll receive a notification in the PostNord app and via text message or email, and you can choose the day and time for your delivery and whether you’d like your package delivered to your doorstep or to a PostNord service location. Track your package in real time using the map feature, and view information about the estimated delivery time and the number of stops ahead of you.

Right of Withdrawal and Returns

As a consumer (individual) who purchases goods online, you generally always have a 14-day right of withdrawal under the Act (2005:59) on Distance Contracts and Contracts Concluded Off Premises.

The right to return applies from the time you receive your order. If you wish to return an item, please contact us first, and we will assist you. For the right to return to apply, the item must be in its original condition, unopened, and in its original packaging.

As a customer, you are responsible for the return shipping costs, unless otherwise agreed. Please be sure to pack the item securely when returning it so that it is not damaged during shipping.

Complaints and Damaged Goods

If you have received a damaged or defective product, please contact us as soon as possible. We follow the rules of the Consumer Sales Act and accept claims for original defects for up to three years after purchase. If your claim is approved, we will, of course, cover the return shipping costs and either send you a new item or issue a refund.

If the package was damaged during shipping, please keep the packaging and document the damage; we'll help you file a claim.

Unclaimed packages

If a package is not picked up on time, it will automatically be returned to us. We reserve the right to charge a shipping and handling fee for unclaimed packages. If you are having trouble picking up your package, please contact us and we will be happy to assist you. Unclaimed packages are not normally considered an exercise of the right of withdrawal.

Customer Reviews

We appreciate it when our customers share their experiences and reviews. By submitting a review, you grant us the right to use it in our online store and other communication channels. We reserve the right to edit or remove reviews that we deem inappropriate or irrelevant.

Force Majeure

In the event of circumstances beyond our control—such as natural disasters, government decisions, pandemics, strikes, or transportation disruptions—we cannot be held responsible for delays or delivery issues. However, we promise to do our utmost to resolve the situation in the best possible way. If such a situation lasts longer than two months, you have the right to cancel the purchase.

Disputes and Governing Law

In the unlikely event that you are not satisfied with your experience with us, we hope you will contact us so that we have a chance to make things right. We always strive to resolve any disagreements through dialogue with you, our customer.

Holistic follows the recommendations of the Swedish National Board for Consumer Complaints and Swedish law in the event of a dispute.

Contact Information

Do you have any questions or concerns? Don't hesitate to contact us—we're here for you:

Friway AB
Email: info@friway.se
Address: Bryggavägen 96D, 17831 Ekerö, Sweden
Website:www.friway.se